TOTO Wall Hung Toilet Pan

Order Processing

• We process all orders within 2–3 business days, excluding weekends and public holidays.
• Pre-order items are processed within 2–3 business days after the stock arrives at our warehouse.
• Custom-made products generally require up to 15 business days for production. Lead times may vary depending on the specific product.
• Please note that processing times may be extended during peak periods, promotional sales, or due to supply chain delays. We will notify you promptly of any significant changes to your order timeline.
• If you need assistance with your order, please contact us within 24 hours of placing it, at info@aurumbath.com.au or call (02) 8883 5953
• Please note: Changes cannot be made to an order after 24 hours of purchase.
  

Shipping & Delivery

• Delivery services are available upon request and will incur an additional fee, please contact us via email or phone.
• Items that are in stock with our suppliers typically take 3 to 7 business days to arrive at our showroom. This timeframe refers to delivery from the supplier to our showroom. Once your item arrives, we will contact you to arrange pickup or final delivery.
• Please ensure all delivery information is accurate at the time of order. We are not responsible for delays or non-delivery due to incorrect address details provided by the customer.
• If a delivery attempt fails and redelivery is required, additional delivery fees may apply.
  

 
Store Pickup

• In-store pickup is available from Monday to Friday between 10am to 3pm at our warehouse in Bella Vista. Please contact us to make arrangement.
  

Inspecting Your Delivery

• It is essential to inspect all goods upon delivery and ensure they match your order.
• Please notify us within 48 hours of delivery if any items are damaged, missing, or incorrect. Contact us at (02) 8883 5953 or email info@aurumbath.com.au
• Do not install any product that appears to be damaged, as installation may affect our ability to assess and process your claim.

International Orders

• We currently do not offer international shipping. Orders can only be delivered within Australia. We apologise for any inconvenience this may cause.

Change of Mind

We do not offer refunds or exchanges for change-of-mind purchases, so please choose carefully before placing your order.

If you're unsure about a product before ordering, feel free to reach out. We're happy to help with sizing, colours, or any other details to make sure you’re confident in your purchase.

Faulty or Damaged Products

If you receive a faulty or damaged product, we ask that you notify us within 48 hours of delivery where possible, so we can resolve the issue promptly.

Important: Do not install any product that appears to be damaged, as installation may affect our ability to assess and process your claim.

To lodge a claim, please provide:

• Clear photos or a short video clip showing the issue
• Your order number and contact details

Please email: info@aurumbath.com.au or call us on (02) 8883 5953.

Custom Orders (Non-Returnable)

We do not accept returns or exchanges for the following types of custom or special-order products:

• Made-to-order products
• Custom-made or custom-cut items
• Products specially ordered on request

Please ensure all specifications, including measurements, finishes, colours, and sizing are correct at the time of ordering.

Hygiene Products (Non-Returnable)

For health, hygiene, and safety reasons, we cannot accept returns or exchanges on the following items unless they are faulty or damaged on arrival:

• Bidets
• Washlets
• Toilet seat covers
• Other hygiene-related products

By purchasing these products, you acknowledge and accept that they are strictly non-returnable or refundable for change-of-mind or incorrect purchase reasons.

Clearance & Display Stock

• All clearance and display stock sales are final for change-of-mind purposes.
  

These items are sold as-is and may include visible wear or imperfections, which will be disclosed at the time of sale.