Orders & Delivery

Order Processing

  • We process all orders within 2–3 business days, excluding weekends and public holidays.
  • Pre-order items are processed within 2–3 business days after the stock arrives at our warehouse.
  • Custom-made products generally require up to 15 business days for production. Lead times may vary depending on the specific product.
  • Please note that processing times may be extended during peak periods, promotional sales, or due to supply chain delays. We will notify you promptly of any significant changes to your order timeline.
  • If you need assistance with your order, please contact us within 24 hours of placing it, at info@aurumbath.com.au or call (02) 8883 5953
  • Please note: Changes cannot be made to an order after 24 hours of purchase.


Shipping & Delivery

  • Small Items: Standard shipping is $15.00, or Express shipping for $35.00.
  • Large Items: Standard delivery is $150.00 within Sydney Metro. 
  • Interstate Delivery: Delivery services are available upon request and will incur an additional fee. Please contact us via email or phone for a shipping quote.
  • Items Not In Stock: If the item you order is not currently in stock with us, it will generally take 3–5 business days to arrive from our supplier. Once the item arrives at our showroom, we will arrange shipment to you.
  • Please ensure all delivery information is accurate at the time of order. We are not responsible for delays or non-delivery due to incorrect address details provided by the customer.
  • If a delivery attempt fails and re-delivery is required, additional delivery fees may apply.

 
Store Pickup

  • In-store pickup is available from Monday to Friday between 10am to 3pm at our warehouse in Bella Vista. Please contact us to make arrangement.


Inspecting Your Delivery

  • It is essential to inspect all goods upon delivery and ensure they match your order.
  • Please notify us within 48 hours of delivery if any items are damaged, missing, or incorrect. Contact us at (02) 8883 5953 or email info@aurumbath.com.au
  • Do not install any product that appears to be damaged, as installation may affect our ability to assess and process your claim.


International Orders

  • We currently do not offer international shipping. Orders can only be delivered within Australia. We apologise for any inconvenience this may cause.